1–2 days In-person or virtual
Customer support training
Practical skills for support teams who carry the brand in every interaction.
Outcomes
- Tone and tooling
- Handling hard conversations
- Quality and consistency
Training & Coaching
Capability that sticks
Hands-on training and coaching that turns concepts into capability, not shelf-ware.
The promise
Practical, hands-on training that builds real capability, not shelf-ware. Standalone programmes across support, success and AI, plus modern career coaching from a team that has worked inside LinkedIn.
What we do
- Customer support training for teams who carry the brand in every interaction.
- Customer success training across onboarding, retention and account growth.
- AI fluency training - the foundations every modern worker needs.
- AI in the workplace - multiple formats for different teams and roles.
- Modern workplace coaching: CV and LinkedIn, from an ex-LinkedIn insider.
How we work
Four steps, every engagement
Step 1 · Whakarongo
Listen
Understand your people, your context and the real pressures before proposing anything.
Step 2 · Whakaaro
Design
Co-design the approach around your situation, not a template.
Step 3 · Whakatinana
Deliver
Bring it to life with shared ownership and clear, honest metrics.
Step 4 · Whakapakari
Strengthen
Embed the capability so your team grows stronger, not more dependent.
Who it's for
Teams and individuals who want training that changes what happens on Monday, not just how they felt on Friday.
Proof
Client result or testimonial coming soon.
Our programmes
Programmes you can run on Monday
1–2 days Workshop or cohort
Customer success training
Onboarding, retention and account-growth skills for CS teams.
Outcomes
- Onboarding playbook
- Health scoring basics
- Expansion conversations
Half-day Workshop
AI fluency training
The foundations every modern worker needs to use AI well.
Outcomes
- Confident daily use
- Prompting patterns
- Safer choices
Bespoke Multiple formats
AI in the workplace
Sessions tailored to different teams, roles and comfort levels.
Outcomes
- Role-specific use cases
- Team prompt library
- Adoption habits
1:1 sessions Virtual
Modern workplace coaching
CV and LinkedIn coaching from someone who has worked inside LinkedIn.
Outcomes
- Sharper CV
- Stronger LinkedIn
- Clearer narrative
Why us
Senior practitioners, flexible delivery
Flexible scheduling
From single sessions to multi-week cohorts.
Bespoke to your team
Tailored to your sector, roles and goals.
Practitioner-led
Delivered by people who have actually done the work.