ModernMahi
Put AI to work in your business.
We upskill your people and connect your tools, so AI actually gets used, not just talked about.
- 15+ years across CX, CS and L&D
- 1,200+ employees trained in AI
- 59% support deflection with AI at a SaaS company
- Ex-LinkedIn, UK Country Manager and Microsoft Partner
Flagship offer
Start here: the AI Enablement Sprint
A fixed-scope, four-week engagement that gets your team confidently using AI on real work. Built for customer-facing teams and training providers. One senior consultant, hands-on throughout.
- Your team using AI daily by week four
- A prompt library built around your actual workflows
- Light-touch guardrails so it stays safe without slowing anyone down
Built for teams like yours
Training providers
From course operations to learner experience, we know this market inside out and where AI genuinely helps.
Customer-facing teams
Support, success and CX teams who want AI handling the repetitive work so people can do the human work.
I've worked with
Three ways to work with us
Workshop
Half a day.
AI fluency for your team, hands-on and practical.
Sprint
Four weeks.
One focused problem fixed, with your team enabled along the way.
Retainer
Ongoing.
Senior advisory across AI, CS and integrations each month.
What we do
AI leads. The rest is proven ground.
AI Enablement is where most clients start. Underneath it sits 15 years of customer, digital and people experience.
AI Enablement
We get your team confident and capable with AI, through practical workshops, the four-week Sprint and hands-on upskilling.
Automation and Integrations
We connect your systems and automate the busywork, so your tools finally talk to each other.
Learn moreTraining and Coaching
Workshops, cohorts and one-to-one coaching for teams and the leaders running them.
Learn moreCustomer Success and CX
Fifteen years of making customers stay, spend more, and actually enjoy the ride.
Learn moreEmployee Experience
Employee listening done properly. Set up well, and actually acted on.
Learn moreDigital and Web
Professional websites and prototypes, built fast with modern AI tools.
Learn more"Ezra supported me with the implementation of a new engagement platform from scratch. Knowledgeable, patient and supportive, and I wouldn't hesitate to recommend him to any company. The world needs more Ezras."
Alexa
The AA
Meet your consultant
Senior-level thinking, hands-on from day one
I'm Ezra, founder of ModernMahi. With 15+ years across customer success, employee experience and AI enablement, including time at LinkedIn, as UK Country Manager at Arlo, and as a Microsoft Partner delivering modern workplace solutions to globally recognised brands, I started ModernMahi to bring senior-level thinking to businesses that want real results, not another strategy deck. I work directly with every client, hands-on from day one.
Our approach
How every engagement runs
Whakarongo
Listen
Understand the people, the place and the pressures before proposing anything.
Whakaaro
Design
Co-design strategy that honours your context and prepares you for what is next.
Whakatinana
Deliver
Bring the work to life with shared ownership, transparent metrics and steady cadence.
Whakapakari
Strengthen
Embed capability so the team grows stronger, not more dependent.
Ready to put AI to work in your business?
One conversation. We'll listen, ask the awkward questions, and tell you honestly whether we can help.