Practical AI, better customer experiences,and teams that actually workfor businesses ready to move forward.
ModernMahi is a consultancy and training partner for Customer Success, Employee Experience and practical AI. We turn modern workplace strategy into measurable outcomes.
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Meet your consultant
Senior-level thinking, hands-on from day one
I'm Ezra, founder of ModernMahi. With 15+ years across customer success, employee experience and AI enablement, including time at LinkedIn, as UK Country Manager at Arlo, and as a Microsoft Partner delivering modern workplace solutions to globally recognised brands, I started ModernMahi to bring senior-level thinking to businesses that want real results, not another strategy deck. I work directly with every client, hands-on from day one.
Our services
Six focused practices, one integrated team
Consulting, training and delivery across the workflows that matter most in the modern workplace.
AI Enablement
Get your team confidently using AI on real work. Practical adoption, the right tools, and light-touch guardrails.
Learn more Start hereCustomer Success & CX
Keep customers, grow them, and turn experience into revenue. Onboarding, retention and CS programmes built for scale.
Learn moreEmployee Experience
Turn employee feedback into action. Listening strategy, people science and manager enablement that closes the loop.
Learn moreAutomation & Integrations
Make your tools talk to each other. We scope what should connect and coordinate getting it built.
Learn moreTraining & Coaching
Hands-on training and coaching across support, success and AI - plus modern career coaching from an ex-LinkedIn insider.
Learn moreDigital & Web
Modern websites - builds, redesigns and migrations done properly, with SEO, analytics and integrations from day one.
Learn moreWhy ModernMahi
Decades of experience, modern execution
We pair deep consulting expertise with modern AI tooling and proven playbooks, so your team doesn't just get a strategy, they get results that stick.
- 15+ years across CX, CS and L&D
- Experience at LinkedIn and Arlo
- Boutique, founder-led delivery
- AI built into every engagement
- Bespoke programmes tailored to your team
Years across CX, CS and L&D
And Arlo UK Country Manager
Boutique, hands-on delivery
Built into every engagement
Upskill your team for the AI era
In-person and virtual training programmes on CX, EX, leadership and AI productivity, designed and delivered by senior practitioners.